Privacy Policy | Zulachat

1. Introduction

Zulachat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered office is Suite 5, 39 Irish Town, Gibraltar GX11 1AA, and we are registered as Zula Technologies Limited with company number 124660.

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email address, phone number)
Account credentials (username, password)
Profile information (biography, profile picture, social media links)
Payment information (processed securely through third-party payment processors)
Communication preferences
Content you create, upload, or share on the platform

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, pages visited, time and date of visits)
Usage data (how you interact with the Service, features used, time spent)
Location data (if you enable location services)
Cookies and similar tracking technologies (see Section 8 below)

2.3 Information from Third Parties

We may receive information about you from third-party services, such as social media platforms if you choose to connect your account, or payment processors when you make a purchase.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Service
To process transactions and send related information
To communicate with you about your account, our Service, or promotional materials
To personalize your experience and provide relevant content
To detect, prevent, and address technical issues or fraudulent activity
To comply with legal obligations and enforce our Terms and Conditions
To analyze usage patterns and improve our Service
To facilitate connections between creators and users

We process your personal data based on the following legal bases under UK GDPR:

Consent: When you have given clear consent for specific processing
Contract: When processing is necessary for the performance of a contract
Legal obligation: When we need to comply with a legal obligation
Legitimate interests: When processing is necessary for our legitimate interests

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, hosting, and customer support. These providers are contractually obligated to protect your information.

4.2 Public Profile Information

If you are a creator or clipper, certain profile information (username, profile picture, content) may be publicly visible on the platform.

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it for legal, accounting, or regulatory purposes.

6. Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can request correction of inaccurate or incomplete data
Right to erasure: You can request deletion of your personal data in certain circumstances
Right to restrict processing: You can request limitation of how we process your data
Right to data portability: You can request transfer of your data to another service
Right to object: You can object to processing based on legitimate interests
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time
Rights related to automated decision-making: You have rights regarding automated processing and profiling

To exercise any of these rights, please contact us at hello@zulachat.com. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law. You can contact the ICO at: https://ico.org.uk

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Other appropriate safeguards as required by UK GDPR

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the Service to function properly
Analytics cookies: Help us understand how users interact with our Service
Functionality cookies: Remember your preferences and settings
Advertising cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@zulachat.com
Address: Suite 5, 39 Irish Town, Gibraltar GX11 1AA
Company: Zula Technologies Limited
Registration Number: 124660